Lacoste 7 Blue Dark Blue DB4 Marcel Textile 29SPM0033 Blue Dark Sneaker FrFx1fwUq
Optimal Girl tube Warm Mid Boots Women Winter Blue rqOr5
BEARPAW 5 Women's Boot M Penelope Black II Size B US wwZxq7U
Make real customer connections in real time

Deliver exactly what customers need in the exact moment of their journey. Orchestrate engaging customer journeys across the web, email, mobile, social, and other touchpoints for faster conversion and relevant engagement.

Simple HooH Women's Stiletto White Platform Pumps FRxZqw5BR
Stop random acts of marketing
When you use Acquia Journey, you can connect all your marketing technology systems and use your data for a 360-degree customer view. Trigger best-next, personalized customer journeys through content and offers, using the tools you already have.
Eliminate customer journey frustration
The built-in journey mapping tool brings the traditional whiteboard to digital. Design customer journeys across channels to eliminate friction, convert faster than ever, and increase customer loyalty.

Learn more about mapping customer journeys

tube Mid Girl Optimal Winter Warm Women Blue Boots
Warm Girl Winter Blue Optimal Women Boots Mid tube

Examples of Acquia Journey Use Cases

Acquisition Targeting Based on Web Behavior

Identify and activate contextual triggers to personalize engagement at key steps in the journey.

Cross-channel Challenger A/B Journeys

Test offers and incentives across many channels, not just one, and push more effective offers.

Transaction History-Based Cross-channel Offers

Boost cross- and upsell by triggering email, text, social and other offers based on time of day, past purchases, and preferences.

Automate Smart Facebook & Twitter Custom Audiences

Use CRM and web/email behavior data to automate custom social audience campaigns.

Women's Lauren Ralph Karlia Lauren Navy RYZfwWq

Conduct Channel-to-channel Personalization

Leverage customers’ social media posts to trigger informed, personalized email offers.

Deliver Better Customer Service

Help customer service and support be more effective by giving them real-time customer-issue data and guide them with decisioning rules.

London Blue Sandals Womens Blue Heel Wedge Peke Fly dFcq0d