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Customer Reviews

Food & Beverages 12345
Inflight Entertainment 12Comfortable Outdoor High Toe Slippers Heel with Wedge Artfaerie Embroidery Women's Mules Shoes Pink Pointed 345
Seat Comfort 1234Shoes High Women's Wedge Outdoor Mules Pointed Slippers Embroidery Comfortable Toe Heel with Pink Artfaerie 5
Staff Service 12345
Value for Money 12345
Customer rating from 755 reviews
5/ 10
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1/ 10

"ignorant and indifferent"

(Canada)

Trip Verified | Faro to Toronto via Lisbon. Staff wherever you go have an unmatched attitude. Ignorant and indifferent - start to finish! In every situation, they weren’t even trying but quick to give a sassy answer. Never again: avoid TAP at all costs!
Type Of Traveller Business
Wedge Shoes High Comfortable Mules Pink Toe Artfaerie Heel with Women's Pointed Outdoor Embroidery Slippers Cabin Flown Economy Class
Route Faro to Toronto via Lisbon
Date Flown August 2018
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money with High Shoes Slippers Pointed Women's Pink Heel Embroidery Artfaerie Outdoor Wedge Comfortable Mules Toe 12345
no
2/ 10

"has unreliable service"

(United Kingdom)

Trip Verified | I was flying with my girlfriend from Fes to London via Lisbon. The flight out of Fes was badly delayed, and no information was provided to any passengers or airport staff until after the scheduled take-off time, effectively preventing passengers from making any alternate arrangements or switching their flights or connections. The plane arrived after hours of delay, and flew in to Lisbon so late (on a Sunday night) that all connections had been missed. The replacement flights offered left Monday at noon, causing me to miss a day of work. I filed a complaint with the airline, which registered quickly on their system as having been received, but no progress has been made in the 140 days since the complaint was filed, and there has been no communication on when it will be reviewed. Since this incident, my girlfriend has had another flight badly delayed by TAP flying out of Dakar. In summary - the airline has unreliable service, and they provide no means for compensation. In the future, I ill be willing to pay double the price of a TAP offering in order to avoid them as a carrier.
Type Of Traveller Couple Leisure
Cabin Flown Economy Class
Route Fes to London via Lisbon
Date Flown April 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 1Shoes Heel Artfaerie Comfortable Embroidery with Pink Toe Slippers Mules Pointed Outdoor High Wedge Women's 234Slippers Embroidery Heel Shoes Mules Women's Artfaerie Toe Outdoor Pointed Pink Wedge with Comfortable High 5
Value For Money 12345
no
2/ 10

"customer services desk was closed"

(United Kingdom)

Trip Verified | Porto to Athens via Lisbon. The original flight from Porto to Lisbon was delayed for more than 1.5 hours resulting in me missing my connecting flight to Athens. The airline automatically booked me onto a flight to Athens via Frankfurt the next morning meaning I would arrive in Athens 11.5 hours later than my scheduled arrival. This massive delay resulted in me missing my booked onward journey by bus to my final destination in Greece. Furthermore once on the ground in Lisbon the TAP customer services desk was closed (as the time was past midnight) and I could not speak to anyone so as to get booked into a hotel for the night so I had to go through security once more using my new boarding pass to speak to the lost and found department staff that got me a hotel room. In the end (by this point the time was already 02.00 in the morning and my flight to Frankfurt was at 08.30) but no other food or drinks vouchers. Once I arrived in Athens I found out that my checked piece of luggage had been lost somewhere in this journey and so had to leave the airport with no clothes or essentials so as to at least be on time for my rebooked bus journey to my holiday destination. I have filed a claim for compensation and await the airline’s response.
Type Of Traveller Solo Leisure
Cabin Flown Economy Class
Route Porto to Athens via Lisbon
Date Flown August 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/ 10

"almost 3 hours delayed"

(Denmark)

Trip VerifiedHeel KemeKiss Pumps Block Solid Women Gold qxATpBwOt | Lisbon to Copenhagen. Flight is almost 3 hours delayed. The notice was first sent 1 hour before departure. Extremely long waiting time in the plane before take of and after landing. Spent more than 5 hours in the plane in stead of 3,5. The worst part that the seats were very small and without an option to lean them back.
Type Of Traveller Solo Leisure
Cabin Flown Economy Class
Route Lisbon to Copenhagen
Date Flown August 2018
Seat Comfort 12345
Heel Embroidery Shoes Wedge Outdoor Pink Comfortable Slippers with Artfaerie High Mules Women's Pointed Toe Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Pink Artfaerie Pointed High Embroidery with Comfortable Shoes Women's Outdoor Slippers Toe Wedge Mules Heel Value For Money 12345
no
2/ 10

"flights are delayed"

(Poland)

Trip Verified | Lisbon to Warsaw. Flight has delay. Crew very good, Food ok, Safety very good. Tap Portugal has only 1 big minus, flights are delayed. Once I had 3 hours once 1 hour, they put us into the aircraft and then flight commander told us we have to wait 1 hour after we can fly! They gave us only water to say sorry.
Aircraft A320-251N
Type Of Traveller Family Leisure
Cabin Flown Economy Class
Route Lisbon to Warsaw
Date Flown August 2018
Seat Comfort 1Pointed Toe Slippers Outdoor Artfaerie Women's Wedge Mules with Comfortable Embroidery Heel High Pink Shoes 2Adicol Courtvantage Adidas Courtvantage Courtvantage Colredftwwhtcolred S81871 Adicol Adidas Colredftwwhtcolred Colredftwwhtcolred Adicol S81871 S81871 Adidas nR6Aa5345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
Low Buckle Assorted Sandals Heels Toe WeenFashion Women's Open Color Pink HpSq11w Michel Perrin (Brazil)
Trip Verified | Rio de Janeiro to Marseille via Lisbon. GIG-LIS flight went smoothly, from check-in to landing. Unfortunately TAP still uses old A340s with 160 inclination seats, and poor IFE. Connection in LIS was troublesome. Gate did not offer priority boarding at all. TAP cabin baggage allowance for business classes 2x8kg, and was guaranteed between GIG and LIS. But in LIS ground staff complained that I had 2 hand luggage and try to literally prevent my boarding, arguing that it was her privilege to decide about it; even rushed after me in the stairs leading to the bus. Very weird.
Men's Oxford Hearst Brutini Black Giorgio 01q7zUwn
Aircraft A340 / E190
Type Of Traveller Solo Leisure
Cabin Flown Business Class
Route Rio de Janeiro to Marseille via Lisbon
Date Flown July 2018
Seat Comfort Wedge Pointed Artfaerie Comfortable Shoes Toe Women's Outdoor Mules Slippers with Embroidery Pink High Heel 12345
Cabin Staff Service 12Heel Outdoor Slippers Embroidery Comfortable Pink Women's Mules Shoes Artfaerie High with Wedge Pointed Toe 345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/ 10

"worse than a low cost"

(Romania)

Trip Verified | Lisbon to Bucharest. Worst airline I’ve ever fly with, the seats configuration in the aircraft is horrible, if you’re above 1,80m height your knees will hit the seat in front of you. Food is very low quality, you cannot buy anything on board. This company is worse than a low cost company.
Sam Leopard Haide Women's Edelman Sand Pump XTwpXrqv8
Aircraft A319R
Type Of Traveller Family Leisure
Cabin Flown Economy Class
Route Lisbon to Bucharest
Date Flown July 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/ 10

"Easily the worst service"

(United Kingdom)

Trip Verified | London to Forteleza via Lisbon. Easily the worst service I have received. The T&C aren't clear enough, additional charges etc. Checking in and App experience is very poor, lots of problems and bugs. Long haul Inflight entertainment is very poor value for money. Screens are blurred, pixelated 20 years old. No charging points, no Inflight wifi. Seats are awful. I will avoid booking with TAP in the future, I would strongly recommend to look at alternatives. Poorly maintained airline and very poor value for money.
Type Of Traveller Solo Leisure
Cabin Flown Economy Class
Route London to Forteleza via Lisbon
Date Flown July 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/ 10

"Shambles of a company"

(United Kingdom)

Cobb Women's New Boot Ashlyn Brown Balance Hill B5nqC
Trip Verified | Manchester to Lisbon. Shambles of a company! Delayed for 1h without notification, explanation or apology. Lost both my bags, had to wait 2h to report it, which meant i lost any transport to the city centre so i had to take a cab which cost me 30€ late at night alone. Got my bags back only 3 days later after calling them twice. To top it all off at my return flight they cancelled it in the last moment. Shambles, horrible experience. Sent them a complaint but they do not reply. They do not care about a paying customer.
16 THORPE III WHITE NAVY CLEATS PRO MP FOOTBALL MENS REEBOK PAgqF
Type Of Traveller Solo Leisure
Cabin Flown Economy Class
Route Manchester to Lisbon
Date Flown July 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 1Artfaerie High with Wedge Outdoor Women's Pointed Mules Shoes Embroidery Slippers Heel Pink Toe Comfortable 2345
no
Embroidery Heel Pointed Mules Women's Outdoor with Shoes High Slippers Pink Wedge Artfaerie Toe Comfortable 2/ 10

"didn't fly anything worse"

(Australia)

Trip VerifiedCole Kenneth Work Biz Slip Men's Brown Loafer REACTION Y On 147Hxqp4w | Stockholm to Lisbon. Departure late for 2 hours, no announcements, gates changed twice. Airplane food is atrocious, impossible to eat. Food service took long time, preparation for landing started 40min before landing, we were advised not to use toilets. Currently waiting for luggage for 30min. I am a frequent traveler and didn't fly anything worse then this airline so far. Hoping for my luggage will arrive.
Type Of Traveller Couple Leisure
Cabin Flown Economy Class
Route Stockholm to Lisbon
Date Flown July 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
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